Make a Warranty Claim

A Gree Warranty - Peace of Mind Guaranteed

Please ensure you provide your name, address, model number, serial number, date of purchase, name of installer and a complete description of the issue to enable us to assist you as promptly as possible.

Before requesting repairs under the conditions of warranty, please check the following:

Have you followed the product user manual trouble shooting advice in the event of an error in operation?
Has a hard reset been performed to the unit (power/isolator switch to the air conditioner been turned off 30 mins)?
Check the drains and filters clean/clear of any obstructions
Check that batteries are replaced in the remote control
Has the installer been contacted to check his installation?

Are you making a warranty claim for?

New Zealand

Purchaser information

Who are you?

Name of site contact for repair

Street address

Suburb

City

Postcode

Contact for repair

Phone/mobile No. for repair

Where is the product installed?

As above

Other

Model

Serial number

Date of purchase

Date of install

Date of Manufacture

Installation company name

Installation Company Phone/Mobile No

Installer license number

Description / Fault Code / Issue

Do you have proof of purchase documentation to provide to Realcold NZ Ltd?

Yes

Is this unit in a serviceable location? The equipment must be safely accessible using a three meter ladder. If the unit is not accessible safely, you may be required to arrange safe working conditions. This is not a cost of warranty.

I agree that if the service call to the installed product is diagnosed as non warranty and or no defective part(s) / component(s) are diagnosed, repaired and or replaced by the Realcold NZ Ltd warranty service agent, then it is no covered by the warranty terms and conditions. A tax invoice will be issued to me for the Realcold NZ Ltd warranty service agent’s time which I agree to pay promptly.